Return Policy

We at Absaatech understand that sometimes a product may not meet your expectations or circumstances may change. Our Return and Exchange Policy is designed to make the process as seamless as possible.

1. Return Window

• Standard Return Period: You may return items within 14 days of receiving your purchase.
• Extended Holiday Returns: During holiday seasons, we extend our return period to 30 days to accommodate gift purchases.

2. Return Conditions

To be eligible for a return, your item must meet the following conditions:

• Unused and Unworn: Items must be unused and in the same condition that you received them.
• Original Packaging: Items must be returned in their original packaging with all tags and labels intact.
• Proof of Purchase: Please include your receipt or order confirmation as proof of purchase.

3. Items Not Covered by the Return Policy

We are unable to accept returns or exchanges for:

• Items marked as final sale or clearance
• Custom or personalized products
• Digital products or gift cards

4. How to Return an Item

1. Contact Us: Start by reaching out to our customer support at [Insert Email Address] to request a return authorization.
2. Prepare Your Return: Once approved, securely pack your item and include any documents provided during the return approval.
3. Ship Your Return: Use a trackable shipping method to send the item to the return address provided. Customers are responsible for return shipping costs unless the return is due to an error on our part.

5. Refund Policy

• Processing Time: Once we receive your return, we will inspect the item and notify you within 3 business days about the status of your refund.
• Refund Method: Refunds will be issued to the original form of payment. Depending on your bank, it may take 5-7 business days to process.
• Partial Refunds: Partial refunds may be issued for items returned in a condition different from when they were shipped.

6. Exchanges

Need a different size or replacement for a defective item? Follow these steps:

• Contact Us within 7 days of receiving your product.
• Provide Details: Include images if the item is defective or damaged.
• Approval: We will send instructions on how to proceed. Exchanges will be sent out once the original item is received and approved.

7. Damaged or Incorrect Orders

If your order arrives damaged or is incorrect:

• Notify Us Promptly: Contact us within 3 days of receiving your order at [Insert Email Address] with your order number and photos of the damage or incorrect item.
• Resolution: We will arrange for a replacement or issue a full refund at no extra charge.

8. Non-Refundable Charges

• Shipping Fees: Original shipping fees are non-refundable unless due to an error on our part.
• Restocking Fees: A small restocking fee may apply for certain returns.

9. International Returns

For international orders:

• Customer Responsibility: Customers are responsible for return shipping, duties, and any associated fees.
• Contact Us for more guidance at [Insert Email Address].

10. Late Refunds

If your refund is delayed:

• Check Your Account: Confirm that the refund hasn’t posted to your account.
• Contact Your Bank or Card Issuer: Some institutions may take additional time to process.
• Reach Out to Us: If you still need assistance, email [Insert Email Address].

11. Contact Information

For any questions or return requests, reach us at:

• Email: [Insert Email Address]
• Phone: [Insert Phone Number]
• Address: [Insert Return Address]